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Spirit – The Essence of Leadership

by PTS Psychology | Dec 9, 2013 | Executive Coaching, Human Resources

Have you wondered why Nelson Mandela’s life story has been referred to as one of ‘an unconquerable spirit’? And why he will be remembered as a symbol of what the ‘unbroken human spirit’ is capable of? Because spirit is the true essence of leadership. The Oxford...

Greater leadership for Call and Contact Centre Workers in 2014 and beyond

by PTS Psychology | Nov 26, 2013 | Human Resources

A better future for a neglected and under-valued specie. What are our industry leaders doing? Do you think call centre employees receive the training, respect, visibility, gratitude, recognition and compensation they deserve? We all know what it’s like to be saved and...
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